|
Post by Antero on Aug 5, 2014 3:45:24 GMT -8
Hi,
I met problem with customs because you have sent two packages. I already got my pi bot and pay taxes that customs want but now I've received new package from you and I can't depose to customs that I've already paid taxes. Problem is that there is no mention about partial shipments.
What I like to know is that whats in that second package and how I can get that without any extra fees?
|
|
|
Post by Mel on Aug 5, 2014 8:27:48 GMT -8
Hi! I believe your second package is the two additional STEM Boards you pledged for in addition to a Pi-Bot. There were some delays in getting that out to you and it wasn't able to make it in one shipment. If you need a receipt for the STEM Boards we can email you that. Otherwise each product is viewed separately by the governments I believe. If you let us know how much your taxes and customs charges are we will be sure to post it for future reference for those ordering from respective countries!
|
|
|
Post by Antero on Aug 6, 2014 1:50:51 GMT -8
Thing is that I've pay taxes ( in this case 24% of total ordering amount + shipment costs (90 usd). (In Finland you need to pay taxes always when amount of goods is over 22 euros and customs fee when costs are over 150 euros)) and I need something that confirms to customs that those two packages are ordered in same time and with same payment. Now in receipt, there are no mention about partial shipment so me package stays in customs warehouse if I don't pay same taxes again or get something that proves that I don't need to pay it twice.
I made some investigation and I think that this second package is t-shirt ( I think somewhere was query about t-shirt size ). For sure I haven't order any additional things.
So if you can give me something to present to customs to solve this problem I'll be happy. Otherwise I think you get back your t-shirt ( or whatever there is) and continue playing whit me robot.
You can contact me directly by email: antero . sarkela ( at ) gmail dot com
|
|
|
Post by Mel on Aug 7, 2014 22:59:50 GMT -8
Hello Antero! I think we have identified what is going on with that second package. I am emailing you now. Appreciate your thorough message and patient explanation!
|
|